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Delivery Policy

We endeavour to send our orders out ASAP after the order has been placed. We will provide you with a tracking number when the item has been shipped so you can track your item. Currently most delivery providers are very busy and behind schedule so please allow extra time for your item to arrive.

If you require your item urgently we would always recommend the express post option. This will make sure your item reaches you faster.

If your order is not received within the expected time frame (please allow up to max. 10 working days), please contact our customer service team via email at sales@thecostumehub.com.au

We are sorry but due to Covid-19 we are unable to facilitate pickups and do not operate a physical storefront. All of our orders are dispatched by post.

As always, if you have any questions regarding the delivery of your item please just drop us an email and we will be happy to help - sales@thecostumehub.com.au

 

 

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